At Helake LLC, we want you to be completely satisfied with your automotive product purchase. If for any reason you need to return or exchange an item, please carefully read the following return policy.

  1. Refund Policy
    Return Period: You can request a return within 14 days of receiving your item.
    Refund Conditions: Returned items must be in new, unused condition, with all original packaging and tags included. We do not accept returns of used or damaged items.
  2. Return Process
    Requesting a Return: Please contact our customer support team via email at support@helake.com, providing your order number and reason for return.
    Authorization: A customer service representative will review your request and provide you with a return authorization form and instructions.
    Preparing the Return: Pack the returned item with its original packaging and all accessories, ensuring the item is protected during shipping.
    Shipping the Item: Ship the item to the following address: 6432 50TH ST, SAN DIEGO, CA 92120
    Providing Tracking Information: After shipping the item, please be sure to send the tracking information to our customer support email so we can track your return.
  3. Refund Processing Time
    Once we receive and inspect your returned item, we will typically process your refund within 3-5 business days. The refund amount will be returned to the original payment method used for the purchase.
  4. Exchange Policy
    If you wish to exchange an item, please follow the return process described above. After returning the original item, you can place a new order for the desired item. The refund and processing time for exchanged items are the same as for returned items.
  5. Important Notes
    Return shipping costs are the responsibility of the customer, unless the item is defective or there was a shipping error.
    All sales are final; unconditional returns are not supported. Refunds are only issued under the conditions of our return policy.
    If you have any questions about our return policy or need further assistance, please feel to contact us.

Thank you for choosing Helake LLC! We look forward to providing you with high-quality automotive products and services!